In this episode of WordPress Weekly we covered the headlines of the week and then spent the second half the show talking with Rami Abraham and Ryan Sullivan of WPSitecare.com. As a company that specializes in supporting WordPress users in all sorts of situations, I thought it would be great to talk to them about…
Supportdash, a company specializing in providing customer support for WordPress developers has published an infographic that highlights the state of WordPress themes. Their survey pretty much has nothing to do with the design of the themes themselves but of trends, where are they being sold, the marketplace, and their support structures. A few things I…
NextGEN Gallery is one of the most popular WordPress plugins in the repository and has been for a long time. The last time I checked, it was closing in on over 8 million downloads. However, the latest release of the plugin has caused grief for many people as evidenced by the plugin’s support forum. This…
In an effort to figure out where resources should be applied to improve the documentation efforts of the WordPress project, there is an open survey that will be ongoing for the next few weeks. The survey is composed of 12, easy to answer questions which shouldn’t take longer than 5 minutes to answer. Along with…
CodePoet has published a great interview with WordPress support extraordinaire , Mika Epstein also known as Ipstenu. The interview covers the basics of how she got involved with the web and WordPress. While the interview is great, I’ll take her last words as a great piece of advice. Remember to have a life, remember you…
WordPress 3.5 has finally arrived thanks in part to the many people who have volunteered their time to make it happen. Over the next few days, users will be reporting problems and errors that they run into via the WordPress.org support forum. As with every major release, Ipstenu and the support team have put together…
While WooThemes was experiencing a crisis that involved the loss of 6 months of data along with their main website going offline, they still managed to provide great customer service. During the entire ordeal, WooThemes kept customers and the public updated with what they knew and what they were doing to fix the problem via…
Created two months ago, the WordPress.org support forums has added a new section specifically for those that install and or use WordPress on a localhost. Installing WordPress onto a PC or Mac that can be used locally without an internet connection can at times become quite the endeavor. Thankfully, there are software suites such as…
WordPress community member Ipstenu has started a master list within the WordPress.org support forum highlighting some of the most frequently asked questions as well as listing numerous issues that folks have reported along with solutions. If you are having trouble with WordPress 3.3, please read through the posts within this forum thread before creating a…
Looks like there’s an exploit going around that appears to be similar in nature to the TimThumb vulnerability. If you noticed a bunch of “Cannot Redeclare” errors when browsing your website recently with eval code, chances are you’ve become a victim of this attack. Jeff Starr of DigWp.com and co-author of the book, Digging Into…
According to Peter Bright over at the Technorati blog, the best thing about his iPhone is the WordPress App. While it works great for him, the latest version doesn’t play so nice on my particular iPhone 4. When I try to moderate comments, the app crashes. I’ll be publishing a report as well as a…
James Huff has published a list of this years WordPress support forum all-stars on WeblogToolsCollection.com. The list includes some familiar names such as Otto, mrmist, and andrea_r. Throughout the list, you get to find out a little bit about each person such as their history with WordPress and some even include their trade. Make no…
While in a session at WPChat.com last night, I talked with a few members of the WordPress community regarding what constitutes theme piracy as well as the role the WordPress.org support forums should take regarding commercial theme support. While I’m still not 100% what is piracy and what is not, I know for sure that…
There has recently been a discussion on the WP-Forums mailing list concerning the following sticky thread. In a nutshell, there are two questions being considered. The first is whether decoding should be allowed on the forums. The second is whether this type of behaviour on the forum promotes the use of so called pirated themes.…
As is common with every release of WordPress, once the stable version reaches the masses, that is when the bug reports start flying in. WordPress 3.0 is no exception. However, the volunteers that make up the WordPress.org support forum are on top of things and have created a special sticky thread which lists the most…