Earlier today, I mentioned that Otto would be the man in charge working with the WordPress.org redesign project. Part of WordPress.org and perhaps the most active section of the website is the support forums. Everyone seems to have their own round of complaints regarding the forum but this time around, we now have an official…
GravityForms recently made a big announcement that will affect new customers who make a purchase after May 1st. Currently, all customers who purchase a single or developer support license receive unlimited upgrades for life. On May 1st we will be changing the Gravity Forms Terms of Service. Support and automatic updates will change to a…
Some stats for the forum. Most users ever online was 110, 01-27-2010 at 05:45 AM. Threads: 1,274, Posts: 12,728, Members: 589, Active Members: 133. We’re rolling right along towards the 1,000 registered user count which I hope we can achieve by June but things are slow going so far this year. While the forum was…
Carl Hancock who is part of the team behind GravityForms asked an interesting question on Twitter the other day. What do you prefer for software support? A support forums or a good FAQ and a support ticket system? I thought it would be nice to expand on the question so that we can answer it…
Sivel also known as Matt has announced that he has changed his forum to read only status. Instead, support for all of his released plugins will be handled by the WordPress.org forums. The reason for the move stems from not enough time in the day to handle the support load so by putting it on…
This is a guest blog post written by Michael Torbert, owner of SemperfiWebdesign.com. Hopefully if you’re reading this, you’re already familiar with the wordpress.org support forums. However, sometimes you may have a dire need for one-on-one support with the actual developer or designer of a plugin or theme. When asking for advice, the most important…
WebDevStudios headed up by Brad Williams and current sponsor of WordPress Weekly has recently announced that they now have WordPress specific support packages. The packages enable site owners to practically hire a team of people who are accessible 24 hours a day, seven days a week to maintain your site covering aspects from upgrading the…
In the Tavern forum, I recently started a discussion thread around the topic of paid support models. The question I had on my mind was this, if you’re selling support packages for your themes, where does one draw the line in terms of giving away the whole thing or keeping certain things limited? On one…
Community member Kim Parsell passed this along to me regarding a new WordPress MU Support forum that recently opened to the public. Andrea and her husband who run WPMUTutorials.com are the ones behind this new forum. Anyone is free to register an account but to dive deeper into the forums, you’ll have to purchase a…