Community Spotlight: James Huff (MacManX)
Providing support on the WordPress.org forums is one of the easiest ways to contribute to […]
Tag: support
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WordPress Support Team to Host Free Workshop August 23 on Supporting Themes
Over the past few months the WordPress Support Team has been brainstorming ways to improve […]
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Headway 3.8.9 Patches Potential XSS Vulnerability
If you noticed an update for Headway, it’s not your mind playing tricks. Late last […]
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Commercial WordPress Product Descriptions Can Mislead Customers into Purchasing More Licenses Than Necessary
WordPress the open-source software project is licensed under the GPLv2. This license grants users and […]
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How Authors With Plugins in the Official Directory Can Use Tags to Get a Moderator’s Attention
It’s almost inevitable that as a WordPress plugin gains popularity, it will receive a bad […]
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WordPress.org Support Forums Adds Accessibility Section
Earlier this year, the WordPress project made a huge move by adopting accessibility coding standards […]
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A Tip for Convincing Customers to Renew License Keys
Mika Epstein, who helps review plugins before they’re added to the directory and is a […]
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Why WooThemes is Smart to Discontinue Its Twitter Support
WooThemes announced this week that it will be retiring @WooSupport, its Twitter support account, in […]
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Troubleshooting Handbook For New WordPress Support Forum Volunteers Is Live
Providing WordPress support is an important but often, thankless job. From support forums to IRC, […]
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New Data Shows WordPress Support Forum Registrations Surged Between 2009 and 2012
A few days ago, Siobhan McKeown published a graphic on Twitter that shows sign ups […]
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The Send System Info WordPress Plugin Helps Make Troubleshooting Easier
Have you ever requested support for WordPress only to have someone request information related to […]
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GoDaddy Removes Ticketing and Email Support In Favor Of Phone and Live Chat
A few days ago, GoDaddy quietly removed the ability to submit a trouble ticket or […]
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WordPress Commercial Theme Businesses Offer Advice On Hiring Support Staff
Support is one of the most difficult and expensive aspects of a business. At the […]
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Common Issues and Troubleshooting WordPress 3.9
After the release of WordPress 3.9, I decided to help out in the support forums […]
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WPWeekly Episode 119 – The Triple A Of WordPress Support, WPSitecare
In this episode of WordPress Weekly we covered the headlines of the week and then […]