Should WordPress.org Support Threads Auto-Close After 6 Months?
WordPress.org’s support forums are a vital resource and communication tool for users supporting their own […]
Tag: support
-
-
Community Spotlight: James Huff (MacManX)
Providing support on the WordPress.org forums is one of the easiest ways to contribute to […]
-
WordPress Support Team to Host Free Workshop August 23 on Supporting Themes
Over the past few months the WordPress Support Team has been brainstorming ways to improve […]
-
Headway 3.8.9 Patches Potential XSS Vulnerability
If you noticed an update for Headway, it’s not your mind playing tricks. Late last […]
-
Commercial WordPress Product Descriptions Can Mislead Customers into Purchasing More Licenses Than Necessary
WordPress the open-source software project is licensed under the GPLv2. This license grants users and […]
-
How Authors With Plugins in the Official Directory Can Use Tags to Get a Moderator’s Attention
It’s almost inevitable that as a WordPress plugin gains popularity, it will receive a bad […]
-
WordPress.org Support Forums Adds Accessibility Section
Earlier this year, the WordPress project made a huge move by adopting accessibility coding standards […]
-
A Tip for Convincing Customers to Renew License Keys
Mika Epstein, who helps review plugins before they’re added to the directory and is a […]
-
Why WooThemes is Smart to Discontinue Its Twitter Support
WooThemes announced this week that it will be retiring @WooSupport, its Twitter support account, in […]
-
Troubleshooting Handbook For New WordPress Support Forum Volunteers Is Live
Providing WordPress support is an important but often, thankless job. From support forums to IRC, […]
-
New Data Shows WordPress Support Forum Registrations Surged Between 2009 and 2012
A few days ago, Siobhan McKeown published a graphic on Twitter that shows sign ups […]
-
The Send System Info WordPress Plugin Helps Make Troubleshooting Easier
Have you ever requested support for WordPress only to have someone request information related to […]
-
GoDaddy Removes Ticketing and Email Support In Favor Of Phone and Live Chat
A few days ago, GoDaddy quietly removed the ability to submit a trouble ticket or […]
-
WordPress Commercial Theme Businesses Offer Advice On Hiring Support Staff
Support is one of the most difficult and expensive aspects of a business. At the […]
-
Common Issues and Troubleshooting WordPress 3.9
After the release of WordPress 3.9, I decided to help out in the support forums […]