support

James Huff Community Spotlight Featured Image

Providing support on the WordPress.org forums is one of the easiest ways to contribute to WordPress and those who do are some of the unsung heroes of the project. One of those heroes is James Huff known as MacManX on the forums. Huff has been supporting users for 13 years (more…)

Headway 3.8.9 Patches Potential XSS Vulnerability

If you noticed an update for Headway, it’s not your mind playing tricks. Late last week, Headway Themes released version 3.8.9 to patch a potential security vulnerability involving the license key field. The vulnerability was discovered and reported to Sucuri by Gary BairĂ©ad, a former Headway Themes employee. At the (more…)

WordPress.org Support Forums Adds Accessibility Section

Earlier this year, the WordPress project made a huge move by adopting accessibility coding standards for new and updated code. If you’re struggling to meet WCAG 2.0 guidelines in your WordPress projects and need help, check out the new Accessibility section in the WordPress.org support forums. Amanda Rush, who helps (more…)

A Tip for Convincing Customers to Renew License Keys

Mika Epstein, who helps review plugins before they’re added to the directory and is a dedicated support forum volunteer, has a great post on the difficulties associated with plugins that require license keys for updates. She addresses topics like keeping users informed, ownership, and bundling plugins with themes. She also (more…)

Why WooThemes is Smart to Discontinue Its Twitter Support

WooThemes announced this week that it will be retiring @WooSupport, its Twitter support account, in favor of other support channels. Social media manager Marina Pape reports that support at the company is otherwise healthy. “On the contrary, our support is cooking with Customer Happiness this week averaging 90%, all support (more…)