27 Comments

  1. John Jr

    Hello Jeff Chandler,

    Thank you for sharing this WordPress.com related news, I have no problem with them moving over to WordPress.com accounts (the more WordPress.com accounts and the more people who know about it the better), but why did they not announce this ahead of time explaining this and giving people a change to give feedback and prepare for this?

    Sneaking something out there like this without warning, even if it is something good, is strange and unacceptable and illogical and confusing et cetera in my opinion; especially when they have so many ways to communicate with users by blogs, websites, social media, YouTube, email, polls, notifications, chat, et cetera.

    Thank you,
    -John Jr

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    • Brad Griffin

      John: the timing & communication was a bit rough. But, it had to do with timing of other things going on in the roadmap, but also:

      A “heads up” could have allowed others who are {…what’s the word…} “less-than-ethical” ;-) given folks like that a chance to spread and share p/w & .com credentials to receive unlicensed copies and facilitate (even more) some of those “piracy” sites.

      Again, agreed or disagree w/ their “execution”, I think the best thing now would be to make sure others know about this change so that they’re not surprised as well….
      ….at the last minute! ….on a weekend! ….at the end of the month! …..when licenses expire! ….when CC’s expire!

      In other words: SHARE! :-)

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      • John Jr

        Hello Brad Griffin,

        Thank you for sharing that, it sounds like they should let you make a statement for them about this, and follow some of your advice to better handle this situation and similar situations in the future. ;)

        -John Jr

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  2. Danny Brown

    Bravo, Automattic – nice way to cause confusion and frustration without thinking about your users first.

    Forcing people to use WordPress.com to access WooCommerce? Makes me want to consider other options.

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  3. Manny Costa

    To individual customers this is just half a pain… but for us that manage multiple clients accounts this is a huge pain in the neck. Hope they create a “manager account” type that could access multiple accounts.

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    • Jeff Chandler

      This is the main gripe expressed by Brad Griffin. I think it’s reassuring that Wilkens acknowledges that managing multiple client accounts on the site is an area ripe for improvement and that it’s something they’re working on.

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      • Rick Gregory

        Automattic has an ongoing problems with communicating things like this. There’s ZERO reason for this not to have been put out to the community both as a heads and for comment.

        They’re working on how to handle multiple users? How nice… but it’s obvious that they simply didn’t think about this and are now covering their butts. If they DID think about it, why launch until there was a solution in place?

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      • Rob

        Then they should have made it optional instead of mandatory.

        I get that they want to starting bringing different WP.com services together. But, it should be an option to do so. Most WooCommerce users are paying customers – some paying dearly. To just screw us around like this is … well, “insulting” comes to mind. So does “bad business.”

        I’ll likely be terminating my account as a result. If they have no respect for me as a consumer, why should I have respect for them as a business?

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        • Danny Brown

          And that’s exactly the point, Rob – like you say, most of us are paying customers, with multiple add-ons at not-insignificant cost. To make something mandatory? It essentially says, “screw you” to users.

          Like you, I’ve started the process of migrating and cancelling.

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  4. Roodude

    There was a time when the folks at Automattic would have consulted the user base and provided advance notice before making a change that inconveniences so many developers. Sorry guys, but this was a real Microsoft “like it or lump it” type move. This is a pain for those of us who manage many sites on behalf of our clients. Seems like the smart move would have been to wait until a more robust solution was available.

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  5. Jonah Brown

    Makes you wonder how long it will be before this will be the case for .org as well.

    I don’t need a wordpress.com account, don’t like everything I do on my sites to run through them.

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  6. Dave LeBlanc

    A heads up would have nice. Even business like.

    For me it was a slight annoyance, but I can see how this will frustrate others.

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  7. Torsten Landsiedel

    without warning, without notice, without a heads up

    Well, business as usual. They never did something like that. :/

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  8. Syrehn

    I got this lovely surprise when I had to log in and fill out a ticket for a WooCommerce plugin.

    My first reaction was WTH… Then, when I realized I couldn’t skip this process I got more than a bit annoyed. I didn’t want to link accounts. That should have been an option or at least have had more advanced warning.

    This is going to aggravate more than a handful of my clients that I help manage accounts for that’s for sure.

    Unimpressed. >:(

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  9. Sarah

    So WooCommerce looks like it’s going through some other changes too. Only one bundle available now? Didn’t there use to be other bundles?

    I get that they’re trying to crack down on GPL abuse but I wish they’d try to keep things affordable for the folks like me just getting into things. Let me pay for a subscription and put the frequently used extensions into the core of WooComm.

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  10. Killy

    How can I create a ticket, when I cannot login? This is frelling ridiculous.
    I hate when changes like this a forced upon me. Why can’t I login like I used to do and then decide whether I like to merge accounts? I don’t even have a wp.com account yet and don’t need it at all. Datamining ftw /s.

    But the folks over at woo/automattic knew exactly what they were doing. You don’t disable comments under such a blog post by accident.

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  11. Rob

    This is all just so completely unnecessary, and really puts me out.

    I have been considering WooCommerce for a unique application, as several of the plugins and integrations might save on coding time. But, with announcements like this I have significant concern about their management’s focus.

    WordPress is about being open. It’s one of it’s many appeals – perhaps its most appealing trait – as it infers fairness in standards and dealings. Forcing users to get a separate commercial account to use the plugin says a lot about the direction and ethics of the company.

    I’ll be looking elsewhere, I think. It wasn’t going to save me that much effort.

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