1. Jim Walker

    Most important is three things in my book:
    – Answers all support tickets within 15 minutes or less on average.
    – Is a Solid State Drive host for super fast MySQL loading.
    – Includes free daily malware scanning and reporting.

    JIm’s pet peeves:

    Beware reviews which “affiliate link you” out to the host discussed in the article. Totally lame and borderline unethical unless the author clearly states they are writing the article to get affiliate payback revenue (was a big problem in 2013).

    And stage left any web host who automatically shuts your site down for being hacked. They don’t care enough about you to leave your site up and give you a chance to resolve the matter, then they don’t want your business- time to find one who does.

    Easy questions to ask your host:

    1. Will you shut down my website without notifying me if I’m hacked, and if not, how much time will you give me to resolve the matter before suspending my site?

    2. Will you scan my website for malware every day and notify me if my site is compromised?

    3. If I have a basic WordPress question are you able or willing to help me resolve the matter?

    4. When and how often do you run backups, and how can I recover my website from backup if I need to do so?


  2. michael_mcmahon

    Service will likely emerge a key differentiator in many sectors of marketing technology as users are increasingly overwhelmed and undertrained. Vendors that provide top-tier service will compete on more fronts than just pricing, as you point out. Current service levels from so many suppliers are so horribly bad that there is a lot of room for improvement. Good article. Thanks.


  3. Todd Lahman

    Totally agree with Jim about promptly answering support tickets. It is even more critical to try to solve the customer’s issue quickly as well.

    My company has found providing quick solutions, and going above and beyond for the customer, always results in a positive customer experience. Seems like common sense.


  4. Keith Davis

    Hi Jeff
    “What Do You Look For In a Webhost”

    Obviously performance and value for money but when I first started out with WordPress I needed lots of help.
    I’d never heard of a MySQL database never mind knowing how to set one up and connect it to a WordPress install, HELP!

    Even now when things go wrong I contact my webhost and usually they come up with the answer.

    Maybe the list of requirements should read:

    1 – Technical assistance

    2 – Site performane

    3 – value for money

    Unfortunately when we start out that list is often inverted.


  5. SiteGround Web Host | ClarkWP WordPress Magazine

    […] Jeffro, of WP tavern, published a review about a web host site called SiteGround, which happens to be only a few months younger than WordPress. Both WordPress and SiteGround and  have based their web hosting companies around customer service. Jeffro discusses the differences between SiteGround and other web hosts and expands on the importance of customer service in a video series called Web Warriors. […]


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