First, average monthly spending increased sharply from last year. WPShout attributes the increase to either people spending more money on hosting or a different demographic taking the survey. Second, EIG owned hosts as a group scored poorly across the board, especially A Small Orange which was acquired in 2012.
A Small Orange received accolades in the 2014 survey but multiple outages in 2015 increased customer dissatisfaction.
GoDaddy’s results improved over last year but it still scores below other companies. In particular, customers commented that its managed WordPress offering is superior to its other hosting options.
Specialized webhosts continued their streak of doing well in the survey. Among the hosts that scored well across the board are Flywheel, Digital Ocean, Kinsta, and WP Engine.
I encourage you to read WPShout’s thorough breakdown of the results, trends noticed, and comments from respondents. Keep in mind that 135 people is a small sample size and therefore, the survey should not be used exclusively to make purchasing decisions.
If you need help selecting a WordPress hosting provider, check out this recent post by Chris Lema which includes 10 questions you should ask before choosing a host.