WordPress.org introduced a new feature for plugin pages this week that highlights official support representatives. Plugin authors can now find the UI for adding support reps under the Advanced View on the plugin page. Unlike the contributors and developers role, individual support reps do not have commit access and do not appear on the plugin details page.
The new “support rep” role is especially useful for larger plugins that have a support team managing the forum. It includes the ability to mark forum topics as resolved or sticky. Previously, only plugin authors were able to do this, which made it difficult for support teams to fully manage forum topics. Support reps will now have their interactions highlighted in the forum:
Adding these official indicators to support reps’ replies puts them in context within the thread and lends more authority to their answers. It is a small addition that will allow plugin shops to provide better support to their users. The feature is already active on WordPress.org and available for any plugin author to use.
A much-needed feature for to manage support for bigger teams :)