Whether you manage WordPress plugins, themes, or a service, a key component to keeping users happy is communication. Users and especially paying customers want to know what’s going on. Going an extended period of time without communicating leads to doubt, a feeling of abandonment, and speculation. Communicating is not hard and these days, developers have…
Support is one of the most difficult and expensive aspects of a business. At the same time, it’s often a determining factor on whether a company sticks around for one or several years. One thing I’ve noticed most of the established WordPress commercial theme businesses have in common is their reputation for providing good support.…
Cruising through the feedreader today, I came across an article that explained how to customize the feed length as well as the HTML tags used. However, the site providing this advice was located on Blogger.com. This had me wondering if users would be less likely to heed WordPress specific advice if it were published on…