19 Comments

  1. MattReport

    It’s unfortunate that it’s escalated to this level. This is every startup’s worst nightmare and unexpected from a company that has been one of the first to offer managed hosting.

    A few of our clients were hit with this outage and we had no choice but to move them. I wish them the best and hope they can recover from this.

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    • Kai

      Matt, Worst nightmare probably doesn’t describe this properly, but thanks for the understanding. Sorry we let you down, hopefully things work out well for you.

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  2. Kimberly Lipari

    I can’t imagine what they are dealing with. Hopefully they are learning through this process and will share that experience openly, it will be to their benefit if they do.
    We have clients with their own hosting on Pressable as well and are crossing our fingers that things look up for them soon.

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  3. Morgan

    I think the challenge here is that a company like WPEngine has over 250 employees, Pressable has five. At some point if the business is growing and generating more revenue they should add more people to the team or get more funding to grow the business.

    I feel terrible for Vid and the team, all are great people who I know are working hard. Still it sounds like they should have 10 people not five so if the revenue is growing with an increase in clients some of that should go back into the company so they can continue to support all the new clients they have.

    At the end of the day we’re all human and we all face problems like this in our lives, it is how we deal with them that matters.

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  4. Ryan Hellyer

    Is it just my perception, or do these dedicated WordPress hosts seem to have more problems than the non-dedicated WordPress hosts?

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    • Sarah Gooding

      I think perhaps we just have a better window on the managed WP hosts vs. some of the larger hosts.

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    • Steven Gliebe

      Not from what I’ve seen by analyzing tweets since August. In general WordPress-only hosts do better if Twitter is any indication. Look at where Pressable is on this list compared to other managed WordPress hosts: http://hostingreviews.io (rankings based on ratio of good-to-bad tweets)

      It’s too bad they’re having problems. I hope they get things set solid. Hosting is hard business that I’d never touch with a ten foot pole. ;)

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    • Louis Reingold

      You’re right. It’s not just your perception.

      I never had problems when I used normal shared hosting, a VPS, a dedicated server running cPanel, etc. with no caching.

      I didn’t start having problems until I moved to a dedicated WordPress host.

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  5. Ryan

    Are Automattic investors in both Pressable and WP Engine?

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  6. George DeLair

    At least they are keeping the lines of communication open instead of hiding from the problem or worse, just walking away. I hope they can turn it around.

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  7. Jimmy Smutek

    Pressable is reporting all systems operations, they are also saying that the outage was the result of a sophisticated attack that was designed to go unnoticed – http://status.pressable.com/2015/01/24/all-systems-operational/

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  8. Jeffrey

    I admire their dedication and commitment to their customers, and I hope this will not happen in the future. Also, some compensation for the affected customers is definitely needed. Last time when my hosting company had a server outage for about 24 hours, and all affected customers were automatically issued 2-month credits.

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  9. Dave Z

    Pressable’s reliability issues surfaced late last spring and I gave up on them in August. It’s too bad because they had been rock solid and I feel for the team. But, like them, I run a business and they were costing me time and lost ad revenue due to the regular issues. Since migrating, I’m paying less at Media Temple with way better reliability (without a resource cap). I’m sure they’ll have their issues too and maybe my site loads probably slower, but uptime has been way better with less stress and effort.

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    • Dave Z

      By the by, I would have gone with WPEngine if the $100/mo plan was more generous with the traffic allotment as several of my peers have been quite happy there. But the jump from $100/mo (100k/pv) -> $250 /mo (400k/pv) is too much to swallow.

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  10. ronald

    I used zippykid/pressable for over 4 years. At first, when it was a small company, it was great – I even had the CEO’s cell phone number and he told me to call anytime with issues. Any issues I had were taken care of promptly, and service was great.

    After a couple years, they got larger and disabled all phone support. My credit card expired, and my account was shut down without a call – apparently they had sent 2 emails, and their policy was to shut down any account 30 days past due. It took numerous emails, tweets, and threatenings to get them to restore my data. Now I am in a fight with them to stop charging my card.

    I set up my site originally with a partner – he had the main login, and I had a collaborator login, but the hosting charges were to my card. We went our separate ways, I had the site transferred to another much better host (higher uptime, similar page load time, and phone support 24/7) that cost less, and contacted them that the account was to be closed. They said it wasn’t possible since I was not the main account holder.

    I offered to prove that I owned the credit card, and let them know that I no longer authorized any charges. They said they could do that. I got an email shortly after saying “Your Ticket #52*** – Close account – has been closed.” and I skimming it assumed that my account was closed. It was not – just the ticket was closed I have still been getting charged.

    I have contacted my credit card to refuse all further charges from them, and strongly suggest that you look at other hosting companies instead of this one.

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  11. Knox Bronson

    I finally have moved my site off Pressable to a WPEngine/Amazon S3 combo. I am so happy. It’s a big photography site so I liked their fixed cost for storage, but they have been awful in terms of downtime. Even worse, when I complained about some issue … I remember times where I would posting and site would just revert back to the way it had been ten minutes prior and other really weird stuff, they basically got snotty and said maybe they weren’t right for me. The attitude struck me as very cult-like. In terms of admin time, creating posts, WPEngine is WAY faster. With Pressable, I get a “500” error msg most of the time when I publish a picture and have to reload the screen. Pressable has never been ready for primetime.

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