Incsub LLC Accused Of Copyright Infringement

VideoUserManuals.com who were one of the first to create a WordPress plugin featuring video based manuals within the dashboard has published an open letter to the WordPress community that tells us their side of the story in what looks to be another ugly mess for Incsub LLC.

At the end of the agreement period in June 2011, I checked in and saw that our videos were still being used so I sent James an email requesting they remove the videos and written manual from their membership site. We received an email back informing us the videos and manual had been removed. This was not the case. I waited a couple of days and checked in again to see that the videos had been re-voiced and re-shot on a different computer but were still using our scripts. In fact, in some of the videos I could see our script in the WordPress visual editor that was being used as a prompt for the person making the videos.

We’ll have to reserve judgement until we hear the other side of the story but if the past is anything to go by, this could be another black eye on the company. However, if any of it is true, it’s a crummy way of doing business. In a seperate issue, a claim of copyright infringement was brought up earlier this year on June 3rd 2011, where Joost DeValk published a post claiming copyright Infringement for his WordPress SEO Plugin.

*Update* James Farmer has added his side of the story within the comments of WPCandy.com

8 Comments


  1. And people still ask why anybody wants to use a DRM…..

    It seems to me that even if everything which was claimed has happened that way, it is still a very gray area. Was it specified in the contract that incsub are not allowed to use the scripts, and if not will they be able to prove that the videos weren’t done while they still had license to use them. In addition, there are not many ways in which you can make a tutorial about creating a new post, so claiming a copy right on every video which describes it is a little bit far fetched IMO.

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  2. hmmm, I see that it is a plugin as well as a tutorial.

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  3. I am not big fans of WPMU/Inscub either. I bought Sociable Pro plugin about a year ago from them with the intent of geting paid support from the author. The author was letting them proces the transactions but he wasn’t responding to anyone on their support forum for it.

    I asked WPMU several times for help and they said basically tough luck and didn’t want to offer me a refund even though they took my money. After countless emails they didn’t respond to me. I finally got PayPal to refund my money. Horrible customer service.

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  4. I’ve added a link to the bottom of the post that points to a comment left by James where he tells his side of the story.

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  5. This whole thing is very sad. And I feel like I should clear things up a bit, since I know quite a bit from the inside.

    Incsub purchased the rights to use their videos originally. The videos didn’t quite meet our needs so we decided not to renew the agreement and to make our own. No infringement was made at all in creating the new and improved videos. In fact, one of the WPMU DEV team spent a lot of time shooting videos and writing scripts.

    There really isn’t anything else to the story here. It’s a shame it’s got this far.

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  6. There is something wrong with the whole WPMU/incsub situation. they are very heavy on marketing, and low on quality. I was a member for a while and used a few plugins, but when I got deeper into the plugin code it was a disaster: the code was not poetry to put it lightly. Incsub seems to be very strong on marketing and weak on ethics. We can learn from them on their marketing skills, which are great, and we can also learn from them on their lack of ethic, and aim for higher standards.

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  7. @Deryk, nicely said. In some real sense, marketing turns everything into shades of grey, but it’s worth the effort to stay far, far into the lighter shades of those greys.

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