18 Comments

  1. Ivica Delic

    Sorry for your hosting troubles.
    Question: do you maybe evaluate your further hosting at Bluehost or maybe you re-think your hosting strategy with Bluehost?
    Thx and good luck!

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  2. David Peralty

    Is there any reason the Tavern isn’t on WordPress VIP?

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  3. Raul Fernandez

    I have bluehost and I have been monitoring the uptime with http://uptimerobot.com/, although it is very good since the downtime just last a couple of minutes it is kind of often, like once a month.

    My uptime is 99.39%, I was wondering, should they be offering some sort of compensation for the last downtime of 12 hs!!! I’m a web developer and I work with my site obviously. Having my site down 12 hs was not fun at all.

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  4. Casey Lessard

    Jeez, left Bluehost a long time ago due to terrible downtime on a very small website. Useless and they did nothing to fix the problem. Now I’m with InMotion Hosting and much happier.

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  5. RickH

    I have several BlueHost and JustHost accounts for me and some sites I manage; they were affected. They are not revenue-producing sites (although working on one that will be), so the downtime was a minor irritant.

    But I followed the ‘wailing and gnashing of teeth’ on the BlueHost FB page, with many complaining about lost revenue, and threatening to move their hosting (to ‘punish’ BH, I guess).

    Although the outage was unfortunate, and certainly not something that anyone wants to happen, it can highligh a lack of thoughtful planning by those with $$-producing sites.

    My response to them: if you have a revenue-producing site, then you should have some sort of backup plan in case of site failure. You should have a alternate hosting place, and current ‘mirrors’ of your site content – static and dynamic. And you should practice your failover plan. You may even need to consider business interruption insurance.

    Yes, all of that will cost you some $$. But consider what you may have lost in revenue – and customer goodwill – without that plan. You can whine to the hosting place for refunds or compensation, but the real culprit, I think, is your lack of planning – what I call ‘website prepping’.

    Harsh, perhaps. But I’d like to see some guidelines on how to handle this kind of outage. (I noticed your site was down also.) It would be a useful article, I think.

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  6. Vishwajeet Kumar

    Very sad to hear that. I am not hosted my domains with Bluehost. Currently i am using Godaddy and the uptime is so far very good.

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  7. Nyssa

    Yet another reason to be glad I switched to Siteground a few months ago: still no host-related downtime with them. Interesting check over at isitdownrightnow: Siteground has about 18 comments complaining about downtime from the past couple of years. Bluehost: 747!

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  8. Marc

    Friends don’t let friends host with Bluehost! Or with any Endurance owned hosting company for that matter.

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    • Chuck

      Smartest comment in this thread, so far. I was with site5 for years…excellent company. Sold out to Endurance and now it’s a complete disaster. First thing they do is fire the support staff and turn support over to their low-cost-country script readers. Sad.

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    • Tekguild

      Completely agreed on that point, Marc. I’ve seen first hand (twice) the toilet that hosts get flushed down after acquisition by EIG.

      Site5 had an uptime of about 65% in the last 30 days (check out s4-sanjose at http://status.site5.com). A Small Orange is throwing connection resets like candy. Both used to be great.

      I’m keeping my fingers crossed that Siteground doesn’t get sold any time soon!

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    • David Finch

      Well put Marc

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  9. BoatRocker

    Really? I’m not a bluehost customer but have we become so freaking spoiled that a 99.39% uptime (or an outage of 12 hours) yields such outrage? How many people actually lost sales during that time that couldn’t be recovered by a little facebook, twitter, or email work?

    Tell me one business, ANY business that has a 100% success rate? Seems in this case like they kept their customers informed and readily admitted the issue.

    The success of a company isn’t in how it handles it’s successes but how it keeps it’s head in a crisis.

    Most developers want to pay as little as possible for WP hosting and then cry like babies when the host glitches but the fact is that if they were making any real money they wouldn’t be on some cheap shared plan, and given the fact that the outage was overnight, they would have used that time to put together a morning marketing blast that would have used the outage to their benefit and capitalized on the problem.

    First world problems, third world thinking.

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