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Ronald My forums use a plugin that the user can mark as a support question. If it’s not resolved, the admin are well aware of it. I personally prefer forums over support tickets just because of the search feature. Also, with tickets, I feel it a bit impersonal. If a forum is run correctly, the users get to know the owners and vice-versa. For duplicate posts, I usually use the post content as another entry into my FAQ section.
Ronald
My forums use a plugin that the user can mark as a support question. If it’s not resolved, the admin are well aware of it.
I personally prefer forums over support tickets just because of the search feature. Also, with tickets, I feel it a bit impersonal. If a forum is run correctly, the users get to know the owners and vice-versa.
For duplicate posts, I usually use the post content as another entry into my FAQ section.
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