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Andrew Wilkinson In answer to a number of queries and in response to the above WordPress did contact me with a view to sorting the issues out. Now the issues are all concerned with the WP Premium package (Don’t get me started on the DV, sales pitch as opposed to support!). It has STILL taken some time to get things done and even with a ‘super guru’ now looking after me, it has taken time to sort things out. they managed to get the import don’t to my live site from an existing host and did point to a few bugs that they had identified in the migration process. They also took on board some feature requests, which is good. Although, I had Super Guru Bill on board, everything still went through the support ticket system, and to be honest that is slow. I can’t comment that is the norm as usually in the past its been quite good, but i don’t know if it is my particular problem, or Wordpress Premium as a rule creating the delay but when it says 2hrs 17min for an answer and mine is 48 hrs even the calmest man in the world is going to get pissed! So, I couldn’t get an XML import done, a DB import or general migration completed. they did, but I’m not sure what they did to do it. So live site up and running!! Now, here comes the unclear bit which i think they are now working on. If you then create a staging site, its a direct copy of the live site (I didn’t know that). However, I started working on the new design, making huge changes and, custom workflows, user accounts and a new theme with child theme. What isn’t clear is that it is NOT designed for this. It is designed for small theme changes, plugin updates and testing before pushing to live. So don’t use staging for this – check with them first! So I am now stuck, with new site I can’t push to LIVE! OK on comes the tech guru, so after much toeing and froing we decide to create a “Site Template” based on this site as a new site on WP Premium (Your allowed three). So I did, except that failed and all i got was a blank site with no plugins – its supposed to copy everything over bar your posts and users as its supposed to be a template for your new site. So again on comes the tech guru. 4 days later they inform its done, so i check and it is – although now out of sync with the live site. So I have my live site working, my new design working on a temp domain, so I need to point the live domain over but in the end its working. the Tech guys have done the job, but not told me how, but have indicated a few bugs they have identified, so hopefully they will keep us all up to date. I am nervous when the next WP update comes out and gets rolled out automatically, but Im sure you will here it here first if it all goes tits up! In summary, it seems a great product, not greatly explained in its features, great tech support, if not explaining what they are doing! I am sure it will get better and i trust the guys there, my only complaint now is the really slow response. Its taking over two weeks to get here, and over a week since i last posted here!
Andrew Wilkinson
In answer to a number of queries and in response to the above WordPress did contact me with a view to sorting the issues out.
Now the issues are all concerned with the WP Premium package (Don’t get me started on the DV, sales pitch as opposed to support!).
It has STILL taken some time to get things done and even with a ‘super guru’ now looking after me, it has taken time to sort things out. they managed to get the import don’t to my live site from an existing host and did point to a few bugs that they had identified in the migration process. They also took on board some feature requests, which is good.
Although, I had Super Guru Bill on board, everything still went through the support ticket system, and to be honest that is slow. I can’t comment that is the norm as usually in the past its been quite good, but i don’t know if it is my particular problem, or Wordpress Premium as a rule creating the delay but when it says 2hrs 17min for an answer and mine is 48 hrs even the calmest man in the world is going to get pissed!
So, I couldn’t get an XML import done, a DB import or general migration completed. they did, but I’m not sure what they did to do it. So live site up and running!!
Now, here comes the unclear bit which i think they are now working on. If you then create a staging site, its a direct copy of the live site (I didn’t know that). However, I started working on the new design, making huge changes and, custom workflows, user accounts and a new theme with child theme. What isn’t clear is that it is NOT designed for this. It is designed for small theme changes, plugin updates and testing before pushing to live. So don’t use staging for this – check with them first!
So I am now stuck, with new site I can’t push to LIVE! OK on comes the tech guru, so after much toeing and froing we decide to create a “Site Template” based on this site as a new site on WP Premium (Your allowed three). So I did, except that failed and all i got was a blank site with no plugins – its supposed to copy everything over bar your posts and users as its supposed to be a template for your new site. So again on comes the tech guru. 4 days later they inform its done, so i check and it is – although now out of sync with the live site.
So I have my live site working, my new design working on a temp domain, so I need to point the live domain over but in the end its working. the Tech guys have done the job, but not told me how, but have indicated a few bugs they have identified, so hopefully they will keep us all up to date.
I am nervous when the next WP update comes out and gets rolled out automatically, but Im sure you will here it here first if it all goes tits up!
In summary, it seems a great product, not greatly explained in its features, great tech support, if not explaining what they are doing! I am sure it will get better and i trust the guys there, my only complaint now is the really slow response. Its taking over two weeks to get here, and over a week since i last posted here!
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