Rod Olman

The GB team responses to reviews are horrendous out of a customer service viewpoint. Take this review from a writer: after explaining why professional writers are inconvenienced with the blocks GB workflow, Samuel Wood replies:

I understand your views, even if your view of blocks seems to be one big long run on paragraph.

I couldn’t even imagine writing something similar to my users, no matter how irritated I was that people were criticizing my work.

That, together with Tammie Lister’s tone-deaf, copy-paste responses to critical reviews that could just as easily have been handled by a bot, has made Gutenberg a perfect example of a bad, opaque project with no roadman forced upon users. And no matter how many bad reviews GB receives, Matt has decided to push forward.

Where I’m from, there is a saying: much wants more. Matt, already a millionaire, saw the piles of cash Wix and Squarespace were sitting on an decided he wanted their money also. Wordpress and its users be damned.

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