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Vishal Kothari This change could have been handled better. I don’t know which way this will go. Changing the customer mindset is entirely dependent on the individual. The customer will look for alternatives if they are not convinced. The costs are going to rise. If the customer is willing to bare those costs, then voila. If not, then the competition is going to eat that pie. Whether this shifts the customer mindset or not will be a thing to watch over the next couple of years. If the quality of support would have been at satisfactory for the customers, perhaps they wouldn’t grudge at this decision. The price change itself is not bad. If the customer mindset changes, all product owners would benefit from it.
Vishal Kothari
This change could have been handled better. I don’t know which way this will go. Changing the customer mindset is entirely dependent on the individual. The customer will look for alternatives if they are not convinced. The costs are going to rise. If the customer is willing to bare those costs, then voila. If not, then the competition is going to eat that pie.
Whether this shifts the customer mindset or not will be a thing to watch over the next couple of years.
If the quality of support would have been at satisfactory for the customers, perhaps they wouldn’t grudge at this decision.
The price change itself is not bad. If the customer mindset changes, all product owners would benefit from it.
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