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Nina I am the sole WP trainer and direct support person for my organization and I focus equally on providing information online through my support website (tutorials, screen casts, etc) that my users can look through, but it seems they really just want that direct one-on-one attention. In my opinion, WP training is going to differ depending on the individual’s learning style and if they are the type to seek out solutions on their own as opposed to shooting off an email as soon as they are roadblocked by something. When I train users, I offer them three options: large group sessions held about once or twice a month for those who just want to sit through a one-hour workshop style training, small group sessions typically held in a conference room which turns into more of an informal one-hour Q&A type session, or 1-on-1 individualized training that is based off any prior experience the individual may have with WP or the web in general, and their computer skills. All participants regardless of how they are trained are given a “Quick Reference” handout of common tasks in WP such as how to login, creating and publishing pages/posts, adding media, building a featured content slider on the front page and then widgets. It’s simple and on a need-to-know basis sort of supplement. My users aren’t typically going to be creating all new content, but rather some sort of administrative support staff picking up work from another coworker before them. I would like to also offer my users some videos or other form of WP support to help them as an alternative to calling/emailing me directly. However, I think it’s not only a benefit to them, but to the organization if I can just answer their question quickly so they aren’t spending hours online trying to figure out why their slider image is chopping off the top of people’s heads. :)
Nina
I am the sole WP trainer and direct support person for my organization and I focus equally on providing information online through my support website (tutorials, screen casts, etc) that my users can look through, but it seems they really just want that direct one-on-one attention. In my opinion, WP training is going to differ depending on the individual’s learning style and if they are the type to seek out solutions on their own as opposed to shooting off an email as soon as they are roadblocked by something.
When I train users, I offer them three options: large group sessions held about once or twice a month for those who just want to sit through a one-hour workshop style training, small group sessions typically held in a conference room which turns into more of an informal one-hour Q&A type session, or 1-on-1 individualized training that is based off any prior experience the individual may have with WP or the web in general, and their computer skills.
All participants regardless of how they are trained are given a “Quick Reference” handout of common tasks in WP such as how to login, creating and publishing pages/posts, adding media, building a featured content slider on the front page and then widgets. It’s simple and on a need-to-know basis sort of supplement. My users aren’t typically going to be creating all new content, but rather some sort of administrative support staff picking up work from another coworker before them.
I would like to also offer my users some videos or other form of WP support to help them as an alternative to calling/emailing me directly. However, I think it’s not only a benefit to them, but to the organization if I can just answer their question quickly so they aren’t spending hours online trying to figure out why their slider image is chopping off the top of people’s heads. :)
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