Vlad

It makes a whole lot of sense. And we totally agree that you would have higher expectations. The problem is that from our quite significant experience, customers (on average) don’t think this way. They have the same expectations from any theme, cheap or expensive.

It’s a double vicious circle actually: one where buying cheap and hammering the author with support requests keeps him from improving the theme and ending up with a buggier theme (code does “degrade” like all other things); the second more preferable circle is that you entrust the author with a decent amount of money so he can afford to live with less customers (hence fewer support tickets), or a bigger team, and concentrate on constantly improving the theme you’ve bought.

I would say it makes a lot of sense for people that entrustpart of their online presence (many, their business online presence) to a theme author to chose the second, virtuous circle.

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