Mike McAlister

Sounds like we’re just mincing words about what support vs unsupported is. As mentioned above, we aren’t leaving anyone high and dry with a faulty product. We stand behind everything we make, free or paid. But there’s a big difference between providing fixes when needed and helping someone build and customize their website for free.

You also can’t necessarily say that a paid product is inherently better or more supported than a free product. I would argue that our free themes provide a better service than many paid WordPress products you’ll find. Take W3 Total Cache for example. Hugely popular plugin that has both free and paid support but you notoriously can’t get ahold of anyone over there, even if you paid them hundreds of dollars. I know from experience! It depends entirely on the product and the people behind it, not how it’s marketed.

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