Wow, Chris, what a great interview! Heh, I've got a story about how I just discovered it... ;)

So, I'm driving around, doing some errands and going to pick up my little guy from school. Somehow, I missed the introduction as to who was being interviewed.

As the interview progressed, I'm really resonating with this guy (even the part about being a pastor... as I've worked in the church, teaching, volunteering, and some leadership as well) and thinking, man, I'm going to have to make a note to connect with this guy when I get stopped.

When I stopped, I paused it and looked at the screen and... it's Chris Lema. I've been following you for some time... LOL!

Anyway, I especially loved the part where you talked about volunteers. The attitude you expressed is something that has bugged me as well (both within the WordPress community, but also when I've led teachers and education programs). IMO, for any effective volunteer effort, there has to be some kind of quality control and leadership, even if it's somewhat informal. The "I'm doing this for free, so I do as I like" just doesn't cut it in a community.