I run a specialist hosting company and have never had an outage. Does that me better than the hosts above? Maybe. Or maybe it just makes me different. Have I upset customers? Of course, the ones who think they can run a massive web app with trillions of hits on a cheap plan get upset when they get messaged. The thing with surveys like this is that only the complainers tend to say anything. We deliberately keep our client base small - that way we can install modules for customers, debug WordPress plugin conflicts etc for customers without their cries for help getting lost in a deluge. There is a lot to be said for a smaller hosting company we think.