Unfortunately one of our clients had terrible experience with WPE. We host most of our clients and one time we decided to recommend WPE to a client that needed ftp and more access than we like to give on our servers. We heard about the great support of WPE and recommended them over many other companies that the client was considering. Boy that was a huge mistake. I would cringe when I would get down pingdom alerts and monthly reports. Over the course of 6 months their site went down a few times per week. Although the downtime was not long it was just too much for the client to handle. We ended up losing a 3k monthly seo deal just for a bad recommendation. To be transparent the client was a huge d!ck but 3k monthly is still a big loss. Our policy has since changed and now we just give clients that don't want to host on our servers a list that they can choose from on their own. My recommendation would be to run your own vps. I know that its tough to manage your own servers but the investment in time to learn is more than worth it. We are a web design and digital marketing company but we make about $4500 monthly in pure profit on hosting. This is after server costs and time spent upgrading and basic support. It's a win win for everyone.

I hope WPE gets it together but it seems like they need to work on their servers before they address customer service issues. If their servers ran smooth they would get a fraction of their current support tickets.