In reply to yafred.

Perfectly answered. I feel the same way as I am both a user of the plugins and a developer of some plugins.
The thing is, some plugin developers are great with support while others aren't. In the developers defense; I have given and gotten good marks from people (by more people using my plugin and giving it adequate stars); while I have had a couple that hated my support. Of course, I believe it was their own misunderstanding and lack of technical skills that made the use of my plugin fail for them.
Additionally, many plugins have paid support options. I think this is brilliant for both users and developers. It allows developers to make more money doing their job (developing); while giving minimal support to persons that feel the products should be free.

T