In reply to Ryan Hellyer.

Then they should allow for 3rd party plugin integrations on all their plans. Otherwise, it looks like a special feature created just for the Business Plan.

However, I don't agree with wp.com being a hosting service. It's marketed as a website builder.

Wordpress.com is presented as a platform. It's a website builder platform which you get to use in a freemium system: some features are free, some are paid.

If 3rd party integrations is a paid feature, then it's a paid feature of a platform, not of a hosting service.