In reply to Aaron D. Campbell.

If they can do it, then I recommend they do it immediately. Check that. It was WordPress that recommended the update be done immediately. It's four days later, and my site still hasn't had the security update performed. That's unacceptable.

I have another website hosted on GoDaddy, but it's with cPanel hosting. I was able to do the update myself in less than two minutes. I can't do that with my managed account. I have to wait for GoDaddy to do it. When I asked the agent on chat about switching my account from managed hosting to cPanel hosting, he informed me I would need to buy another cPanel hosting account and move the (non)managed site to the cPanel site. That's ridiculous. GoDaddy not able or willing to do what I'm paying for should not be an opportunity on the part of GoDaddy to make another sale.

GoDaddy has an awful reputation in the WordPress community. I listened to Gabriel Mays, head of WordPress products at GoDaddy, on WordPress Weekly episode #246. He spoke about GoDaddy changing things. It was that episode that made me want to give GoDaddy a second look. Big mistake.

Since moving my personal site to GoDaddy, I've had two major issues. It took two weeks for GoDaddy to update WordPress from version 4.61 to 4.7. Now, I cannot get a security update installed. Both times I've reached out to GoDaddy support via chat. Both times GoDaddy leaders have told me the agent gave me the wrong information, first by Gab and now by you. Why then would I ever contact GoDaddy support again? They apparently cannot be trusted.