In reply to Purple Bob.

Hi Purple Bob

Thanks for your honest feedback. I appreciate it and I understand that you are frustrated.

If you are having trouble downloading the theme from your dashboard, please can you contact our Happiness Engineers for help. That should not be happening. If you have already contacted them, and have a ticket number, please let us know so that can be escalated.

I'm not sure as to the specifics of your account, but they will clarify your license queries in the ticket.

Thanks,