In reply to Jeffrey Pearce.

Hi Jeffrey

Thanks for coming back, but unfortunately this isn't just about Canvas, it's about the way WooThemes/WooCommerce have CONSISTENTLY been treating customers for many years now.

The late 2015 blog post (The one that says TL;DR Canvas isn't going anywhere) is one thing, but not keeping those of us who rely on it informed is the main problem, and it's typical of how Woo has acted down the years. There has been silence on the future of Canvas for a long time, but we could only assume that Woo's last word on it was still correct. In fact I haven't seen any announcement about it, despite subscribing to your blog.

Only this year we discovered that a range of Woo extensions no longer offer a 50% renewal only when we were charged full price to renew. There was no communication, just double the charge we were expecting. And there's no way to see how much renewal is going to cost in advance in my account. I have an extension renewing tomorrow, as it happens, and I don't know what to bill the client in advance because I don't know what it's going to cost.

However, despite being told through a support conversation that the All Themes Package I have used for 5 years is being discontinued, in my dashboard today it was still switched to auto-renew from when it comes up in February! Support says one thing and my account says another - who knows which is right! Perhaps you can clarify?

Also your WooCommerce Updater plugin no longer works and there's no way to automatically update a Woo theme that isn't Storefront from within a WooCommerce site.

There have been many other instances of Woo changing policies on charging in particular with zero communication, followed by an outcry by customers and a promise by Woo to do it better next time - then the same thing happens. Over and over again and each time it makes us look like idiots to our clients.

Canvas' child themes, Uno and Duo, disappeared overnight but most of all support, even for paying customers like ourselves, has been dire for a long time and is only getting worse. But the biggest issue has always been communication.

I have long been a loyal customer of Woo and sang your praises to anyone who would listen - you can ask Marina in your marketing department if you wish - but after this latest shambles I can no longer trust the company.

Indeed we were developing a new site around the Galleria Storefront child theme but we've switched it to a new provider's theme because you're likely to abandon that without warning also.

But if you can at least clarify the position with the All Themes package and my multiple WooCommerce sites where theme updates don't work because Woo updater won't activate I would be grateful. I tried contacting support (Happiness Engineers - don't make me laugh) but the promised reply/update never came.