I don't see the problem. My experience with WC has been nothing short of outstanding. I would even gladly pay a per-incident support fee if they required it, and have no problem with their pricing model at all. The system is extraordinarly flexible and the people I have had the pleasure of working with at WC have always set my expectations correctly. When a problem arises they can help with, it's 110% commitment until they have helped as much as possible. Great response times, super-stability no matter what we throw at it, and fantastic people. Their pricing model is very reasonable. I have no problem with removing the discount. Totally their perogative because it is their company and they provide quality at every turn. Anyway, that's my take.