In reply to Jeffrey.

Wow, OK. Well we all have only our experiences to draw on, and I would never use sarcasm to make a point because I believe that respect is a required catalyst for communication to happen...doubly so when disagreement is in play.

My guess is that most of you are far more technically inclined than me as well, but at 49 years old this isn't my first BBQ either. I might also possess a rather old-school way of thinking about corporations (doesn't mean it's a better way of thinking, it's just perhaps a difference): They can hire / fire without cause as their right, and they can change their EULA's and pricing structures overnight if that suits them. To me, that's their right and I will vote with my wallet if it bugs me enough. Good old free market capitalism is something I adore (produce or I will find someone else who will...works for me, and it can be highly motivating to people like myself who often find themselves on the business end of that sort of pointy stick by clients who are very demanding), so I'm good with all of that. I don't care much for corporate transparency either. Perhaps I'm a bit draconian in this regard, but I don't see how it's any of my business what they are up to as long as they are giving me value and I am making money thanks to something they are offering. Everything else to me is background noise.

That would change, however, if I felt their PEOPLE were unkind, or incompetent, or basically apathetic like the folks at EIG who have run several web hosting companies into the ground (Site5.com among others). I know hosting is a different business altogether, but in tech where we rarely actually meet each other yet find ourselves very dependent on the competence of others at some point in any project, the EIG fiasco proves that people with bad attitudes can make the tech totally irrelevant. I've just honestly never encountered this with WC technology or it's support staff.

And this takes me to another point. No matter how good the tech, if the people frustrate me I'm outta there. I will actually persist with substandard tech if the people are great to work with because that usually means we can overcome the deficiencies of the tech. Fortunately, I've not had to deal with that with WC, but it sounds like I'm alone in this regard, and that saddens me to realize.