In reply to mhannigan.

Hey Michael, thanks for your feedback. I understand your frustration because I used to develop sites professionally before I began working at GoDaddy. The customer service used to mis-match my expectations as a web professional, and it doesn't sound like GoDaddy's helpfulness in the past met your expectations either.

In the 5+ years I've been working at GoDaddy, we've seen a bunch of positive changes, most markedly during the past few years. Intrusive up-sells and emails have decreased, we've stopped using offensive advertising (see what we're doing this year http://www.adweek.com/news/technology/godaddy-cmo-says-super-bowl-spot-puts-new-twist-puppy-advertising-161852), and have been working to create more transparency in and improve the features of our hosting products (https://www.godaddy.com/pro).

I'm assuming from your post that you don't do business with us anymore, however if there's a current issue I can help with, send me an email: mendel@godaddy.com. We're not interested in repeating mistakes of the past. If we were, we'd probably be looking more at and responding to the response rate of the Sidekick change, instead of the community reaction. Community focus = progress.