In reply to Karlonc.

Hi,

First of all, let me congratulate you for having such a well-balanced point of view. Well done.

Like you have pointed out, we could have made the transition better and we had a lot to learn from the feedback we've received. I agree we could have communicated better with existing customers, but unfortunately, we don't have their emails (only Envato does). Sure we have some of their emails through our helpdesk, but they are not all of them

Very nice take on how people should relate to support. As for issues, everybody (including existing customers) will get updates, no matter if they purchase support or not.

This "they want their themes to have integrity and be different from the rest" has really touched me since it encompasses so beautifully what we've been trying to convey.

Thank you for your comment.