I've been a happy customer of themeforest, codecanyon etc for years purchasing many great themes and plugins - however I've noticed lately - say in the last twelve months I've purchased badly supported and broken themes/plugins/apps. Mostly envato support has been great to refund but recently they have been slow to support and I have not been happy with how they hold their authors accountable. I have just been informed that they will not credit me on an item that is really broken and to add insult to injury when I went to the author for support, they deleted my request for support of his forum - Now I consider it a reasonable request to fix a theme! Anyway because I have esculated to Paypal they have suspended my account - what happens with all those dollars invested in purchased themes and the updates - I can't get access to them - WHAT A RIPOFF. I'm also asking for support on two other purchased themes and an app directly with the authors - right now to no avail ... I'll take these further too ... what gives with selling broken products on Envato guys ?? PS. I consider myself quite capable of working with themes and coding - not your average user