In reply to Maggie.

Stuck but not burried. Don't give up, they generally take a week + to answer. You purchased a template, it does not work, author is not interested in providing very basic support rendering the product not usable. Unless on the product page it states clearly that the author does not provide support you are correct to expect his assistance if the template does not work out of the box. Don't let them brush you off. As for the author, scared to think what his theme is like, if debugging your site in a browser is beyond his capability.