Lee, no insult taken, but as a note the 23press team has been in the industry for a LONG time. I was the CEO and founder at b5media which, while small since I left, grew to the second largest blog network in the world (north of 40mm monthly readers) and the largest Wordpress install outside of the wp.com infrastructure. Know the automattic team from back in the day well.

I've spoken at dozens of WordCamp's, wrote the first business book on social media and am a regular and active participant in the community.

Terry, our CTO and the other founder at 23press was lead dev at b5, has contributed gobs of code and is a recognized expert for what he's built. And our advisory board is made up of folk like Aaron Brazell and other folk we've known for years

We will absolutely work on site issues, but given choice between bugs and site tweaks we tend to choose fixing bugs while we are pushing to move from beta to production!

Hope this helps a touch, the reason we are excited is that this IS our community and we are looking forward to helping make managing blogs for average bloggers a LOT easier over the next year!

J