I feel a little bit conflicted about this. Part of me sympathizes with Freddy, as I am human, often miss emails, and sometimes miss bills that are due.

On the other hand....as a business owner, reliance on email reminders to pay important infrastructure bills just isn't professional. And then, there is the response.

Now, maybe I am mis-reading, but I see repeated statements that he doesn't blame the provider, but 90% of what he says about the situation revolves around how he feels like he was screwed by the provider's actions.

If it were me, making this mistake -- and I don't put myself above it -- I would be profusely apologizing.

I'd be saying, "this was an oversight on my part, largely due to family circumstances, but inexcusable nonetheless. I feel terrible about the impact to my customers who trusted my service with their data. I completely understand the justified anger people may feel towards me regarding this situation. Again, I accept full responsibility. I am sorry, and I will do anything in my power to make it right."

But that's just me.