In reply to ic.

"My hosting provider, domain registrars, cell phone service provider, my insurance company and my credit card all expect me to pay on time, my CC will even charge me a penalty if I don’t pay."

It's irrelevant if these services are shut down and terminated, it's pretty clear how it works, and if your in a coma, you need neither.

But there is a difference with backups, with a company that specialize in hosting those backups. We're not talking about a phone number, cc card or an insurance (Which you most likely still have considering your in a coma, otherwise i would switch companies) that can all be replaced whenever your back in the game.

We're talking about permanently terminating, removing and deleting sensitive files and information that has specifically been backed up without any means to recover them. Everything you mentioned, can easily be restored back to normal when you yourself are back to normal.

This is a little bit like being in a coma and your house burns down because you werent there to catch the neighbour kids that try to set it on fire every Halloween. An action that can never be reversed.

I feel sorry for how little you expect from your backup provider, and i can only assume that there isn't much in life that means much to you. We stuck notes on walls in the 1960's, then computers and emails arrived :)