In reply to Fritz Barnes.

Word for word of "What you would do" is what i wrote to Sarah in the emails, multiple times. You can only assume that it wasn't important enough for her when she "summarized" it.

I am in no way blaming the provider, but you are correct, i am ultra upset by how they handled it, considering they are a company that specialize in hosting backups, and you don't make backups in a remote location just for fun, so ultimately the backups mean something and the provider in question should have done a lot more, provided a lot more effort to ensure that i actually wanted to discontinue the service, before they terminated the account.