In reply to Dylan Hunt.

Unfortuantly all of this was explained to Sarah in the email correspondence, and im not sure why she has decided to exclude it.

I also pointed out several times, and find it important to point ut again this time since it didnt come trough in the article.

"Upvato paid for their services three months at the time, when it was time to renew the service with our provider (Which specialize, and only sell backup storage) then i was at a point where my "real life" kept me from being as active as i usually am online, and the TWO emails the provider sent me in total (Note: Two emails) before they terminated the service and all files associated with it.

I am not blaming the provider, hence why I'm not willing to share who the provider was. But i am extremely dissapointed as to how my now ex-provider handled the entire process of renewing the service, with very little notifications, and a complete utter termination of all files without any suspension or shut down of the service first.

A simple 10 minute down time would have given me all the alerts i needed to realize something was wrong. Trough SMS and real people calling me to ask whats going on. That wasnt the case. This went from working perfectly fine to all files being gone entirely in a moments notice"

All in all, i got one email saying the invoice was available, one email saying it was overdue and one email saying it was now terminated (A total of two notifications and one final good bye). Thats two emails in a period of 14 days, two emails with all the other 2000 i didn't have the time to read at the time.

Smafe runs a hosting company that specalize in PHP specific hosting. And we would never in any way, condone the methods our previous provider used. And hopefully they have learned as well, after all, they lost a client over something they could easily have avoided by clicking two buttons in their WHMCS billing system.