Yo Otto,

Mate, that's a totally fair view point. I absolutely get it. Monolithic and archaic IT systems that take months and years to implement anything are a nightmare, and you're lucky to be able to avoid them. My hats off to you.

But my point is this: "we" are moving those people/companies into an "edge case" that we're not looking to support or cater for. That's fine, but that's a large percentage of companies.

if you users need “training material” to use WordPress, then it is my considered opinion that they shouldn’t be doing things like “touching computers” or “looking at screens” in the first place.

I get the point you're making here bro, and don't think you're being glib. I do though think you're being short sighted.

How does a blind person know how to use WordPress without training?
How does a person with disabilities know how best to use WordPress without training?

Thats my issue. somewhere along the line we've decided that WordPress is really only going for the able-bodied, tech-literate in small and agile companies. Thats just not the real world.