In reply to Chris Christoff (chriscct7).

In my case, you wouldn't be walking a client through the hangout, I'd be walking the developer through the hangout to understand when and how my issue is appearing. Not once in my article did I mention clients which I consider people who are paying someone else. I'm also not advocating that Hangouts/Skype be the preferred way of getting things fixed. It's a last resort option and it's been successful to me and the plugin authors I've worked with.