In reply to Chris Christoff (chriscct7).

All good points indeed but I did mention that the hangout option was my last resort if the other support options still made the developer confused as to why the problem was occurring. The hangout enables them to see for themselves the problem I'm experience and how to reproduce it.

I agree that Hangouts and video calls over Skype are not the most efficient ways of handling support but it's great for a last resort option.