In reply to Bob Schecter.

I would never say he's credible without knowing who he is. I meant you should look at their record and identity outside Envato. When it comes to themes, I would definitely avoid TF with a very few exceptions. You are looking for quality and commitment in the wrong place. And if you assumed you had a contractual right to a year or more of support, you should read the actual terms defining what you get when you buy a theme or plugin. You're not being scammed; you're expecting more than you should.