In reply to Tim Nolte.

That's a great point. Some of us no longer go into the WP support forums. They are a nightmare to use. I haven't commented in them for a long time. Probably several years.

I was put into the naughty list for providing support on a plugin I am familiar with or was it because I suggested an alternative free plugin (available from wordpress.org) to the one that no longer worked which had not been supported for several years or it was the time I provided a patch for a plugin bug.. or it could have been some other reason. The mods became activistic: only a plugin's author can offer help and thou must not list related issues under someone else's support thread. I refuse to entertain a support forum where all my support requests and offers of support are put into a moderation queue, which is where they seem to stay.

Some of us, when we have a bug to report or a patch to offer, go directly to a plugin developer's own website or GitHub pages.

Any metric of support activity should include support offered outside the official WP support forums.