In reply to Corey.

Hi Corey! I'm sorry to hear that you had trouble getting a ticket answered. Premium members have access to our Support Team Monday through Friday PST. In order to ensure prompt service to our Premium Users, we can only guarantee Forum replies on Fridays 10am to 12noon PST. If we can answer questions sooner, we definitely try. Just like DesktopServer, we pride ourselves in Customer Service. So if you don't hear back from us, there's always a good reason...such as "technical difficulties". I know. Ironic right? However, we often don't know there's an issue with our ticketing system until a Customer tells us. So, we'd love it if you will let us know next time that your previously submitted ticket wasn't answered. We will be sure to diagnose and fix any issues on our end ASAP. We thank you for your feedback.