In reply to J K Hoffman.

I the not supporting your product, you could put FAQs or even answer questions on your theme/plugin support section. That way it becomes an FAQ.

There has been times where I have a theme and it doesn't agree with a plugin I have. I find out which of my many plugins is having the issue, then I message the plugin and theme author explaining what happened. That would be a support I think should be answered by both.