In reply to Der Küchenmeister.

Awesome... Comment was deleted (Jeff - I hit submit and it vanished, no warning no moderation notice, just gone).

Yes there are ways to report abusive or spam posts however this is not something you would want to flag for 'review' or anything because it's 100% valid.

Go to https://wordpress.org/support/plugin/media-credit

At the bottom there's this: https://cloudup.com/cm2qO243MYO

You can get email alerts that way. I'll have to make a post on make/plugins about how you do this, since a lot of people seem to have missed it. But you can get notifications, and if someone submits a support ticket and you missed it, then yes, they should be annoyed.

How you correct the issue and get a higher rating is all on you, but I would suggest instead of saying 'we don't get notifications' you apologize for missing theirs, link back to it and offer to help. If you resolve the issue, you can then ask them to edit their star rating :) Boom. 4 stars. (IMO I'd personally hold off on 5, since you DID miss the initial support post)