@Chris Mccoy - yes they bought it a while back (well over a year ago from memory but I'd stand to be corrected on the exact time).

I've always found Photocrati a good outfit to deal with - Eric, Scott & the team are approachable and when things occasionally go wrong (as they do with software) they and the team have always been great at working through the issue with me. I'm sure the same thing will happen this time as quickly as they are able.

Ron