@Jeffro - Someone alerted me to this shortly after it was published. As a long time reader, I wish my appearance on WPTavern could have been under better circumstances. I just wanted to say thanks for the kind words. It reinforces that I (and we) did the right thing to put our thoughts out there.

I'm know we'll still get some very upset responses in the forums and on that post, and possibly even here on this post now. As I noted in the letter, I think those are totally justified. I'd feel similarly.

For any NextGEN users who come by this way, if you are having issues please know we're going at lightning speed to resolve any issues and accept my apologies for the difficulties in the meantime.