In reply to Pippin Williamson.

Agreed - We use a sticky to let people know that we prefer they use our support form/Helpscout if they need support. Some do, some do not.

Is it annoying to get the occasional ticket on the wp.org forums? Yes. We always end our response by making it clear to them they should use our help system in the future. It's not a horrible workflow and most users catch on quickly.

I'd still prefer doing support on wp.org over Twitter.