Unfortunately its been nothing but shoddy, slow and support utterly clueless. The best response so far is "bear with us, growing pains".

I cancelled a DV to go to this for simplicity but after two migrations both failing, and XML import failing then the temp domain suddenly going into "Setup in Progress" for 7 days after they upgraded to 3.9 hasn't been pleasant.

Not sure what to do now. They have suggested moving the site to the GRID, getting it set up again then moving it back to WP Premium, but they can't help me do this!

So i have cancelled a site launch, started looking elsewhere so ideas here would be helpful.

In answer to my support request it has been elevated to a higher level and is currently 5 days old even though they advertise 17 hours for waiting for a response.