In reply to Jeff Chandler.

Wow I have stirred up a hornets nest here!

Let me reiterate. I have been a long standing customer of MT and have highly rated them in the past for their GRID offering, i have over 50 sites sat on there and it works fine.

I have three sites that need a little bit more, ie backups, security, speed, staging, temporary domain and caching. These six things I don't particularly like using plugins for, so when WP Premium came up it sounded the perfect solution for me.

The issue I had that started some two weeks ago. The Migration process failed, then an XML import failed to load. I was told then to import the DB, which I did 201Mb, that failed.

They blamed my network speed initially but then came around to suggesting something was wrong their end. I was told to expect "Growing Pains".

I made progress connecting manually to the DB thro Sequel Pro, uploading the images using SFTP, and setting everything up. Then came their 3.9 update process.

Site returned to bog standard wordpress, the control panel locked me out with "Setup in Progress" and i can't access anything other than SFTP which is kinda working but useless until i get a DB interface. The Setup in Progress is usually the sign of a migration process started which is something i didn't start.

I can get round these things and sometimes enjoy a challenge but this one beats me, its not so much the technical challenge is the clueless morons i am dealing with on chat, who suggested my last post, and the unresponsive support ticket which is now the third one and 72 hours old!

Believe me i am really trying but to go through the process of moving back to the GRID setting it all up and subdomains for staging then move it back to WP Premium when they say I can is beyond me!