In reply to Scott Bolinger.

Hey...thanks for the comment quote Scott in your article :) Your article is a good read as well, and definitely a business model not meant for everyone. I remember a few customers I had back then that were not pleased with me that they had to buy support and to access tutorials for the theme. I think people prefer to pay for a product and expect support to be included, even if it's time based. I'm just glad I went back to the regular system after that experience and things worked out better. Aside from premium themes, I still provide free themes with free support, but at wordpress.org only as my way of giving back to the WP community.