@marie

I am pasting part of a discussion which is taking place in their support ticket area. Please read it carefully:

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Aug 02 18:55 (UTC)

Hello Mark,

Thank you for your reply. I will await the outcome of your blog post, however, it is likely that I will want a full refund for the plugins that I have purchased and have not used.

Firstly, I will tell you something about terms and conditions that you may wish to know: You cannot change Terms and Conditions to cover fraud or any other illegal wrongdoing, nor can you have an "all encompassing" clause which covers every possible scenario - even illegal ones.

My understanding of the law here in [removed] is quite clearcut in this respect and bait and switch is illegal and you cannot add terms or any clause to your conditions that pin illegal practices on them. You have made many mistakes with this license change, you have not emailed your user base and you have issued no prior notice of a very important change which effects them. Even if it were legal it is grossly discourteous to do what you have done with no warning. Shows massive disrespect to your customers.

Secondly, I do not want this to turn into an abusive relationship. I note from many of your comments that people are accepting of your abuse because they stand to gain from it.

This is an extremely dangerous position because the abuser gets to justify the abuse, because the person on the receiving end is sticking around and putting up with the abuse when in reality, we all know that abuse is wrong and the abused should be walking away from the abusive relationship.

The person being abused also knows this is wrong, but they stay because they wonder how else will they get fed, who will buy their food and clothes for them?

You can now see how pernicious this relationship has become.

Since you have offered me a full refund, I have decided to accept your refund. The refund is for the remaining purchases which are unused and total $1,038.40.

Jacqui