In reply to KTS915.

Well its your prerogative to not forgive them for their mistakes that they're trying to fix. I kind of find that view rather short-sighted and unproductive. Instead of focusing on anger and vindictiveness ("look how lousy they are!"), I think we should be focusing on how to better solve these problems and prevent them in the first place. Like iThemes says they're trying to do.

Has their reputation been tarnished? For sure. Will they be better in the future than they are now? We'll see. But if we don't even give them a chance, than we're being just as malicious as the original attackers that breached iTheme's systems.