"Although this is a difficult situation for iThemes and its customers, the way Miller has handled the situation is an excellent example of leadership."

Very diplomatic, but untrue. Excellent example of leadership would have been to not breach the customer's trust in the first place by acting with due haste in the migration. Tuts+ happened over 2 years ago. aMember updated since 2011. No excuses.

My take is very different from yours: http://purpo.se/accountability/