In reply to Patty.

Patty - You really nailed it. We have created a knowledge base article for our clients to explain the 2 exact problems. Unfortunately, many do not read it or do not remember it.

But, you have given us an idea. Most of our clients just want to run their business, not learn about a confusing system. Because of this, we do significant customization of the admin for them so they can focus on doing what they need to do.

We are going to just remove the text tab for most of our clients! I just found a few hacks to guide us and will be creating an addition to our already extensive admin customization. Now off to look for another to force kitchen sink open and maybe even get rid of the ridiculous name.

Thanks for stimulating my grey matter.