Our company runs a large media and content network in Asia and some of our news sites have been part of the program since last year. In general, we have been very displeased with Apple's customer support, their help info, and many other things. We're big Apple fans, but we see how they truly are a hardware company with some light dashes of software ability. We continue to be disappointed and frustrated.

I think they should have fixed all the issues they have with their current system with current publishers before compounding their problems with a new service. But, hey, this is Apple and ultimately we will all continue to bite into their fruit.