Great article Michael!

I have one to add...
13. If you are a user/member of a Support Forum, post your question/problem in the forum. Don't do a form of #10 by sending repeated Private Messages. That is why they created a support forum in the first place, to better handle the volume of support they provide.

@Kim ... I feel your pain. I just treat everyone as a newbie, until I know them well enough, thru repeated interactions, to change the types of questions & responses to a more advanced level.