Hello All,

Such a great conversation here. I've been working in WordPress for roughly about 8 years now and have my own business going on 7 years. We focus on building great experiences and products and 90% of that is through WordPress.

We have tried numerous scenarios of training... placing videos in the client's website to help them get around to building a private page with all the specific videos for their site.

Building a separate support site for training. We have tried doing on-site training for small businesses and non-profits when they need it. This has had some decent success but we find our trainees are literally trying to write down everything we say. I totally understand that's how some people learn and retain knowledge but as fast as WordPress updates and changes this cannot be a sustainable solution.

(small plug)
Now with 10+ years of design and development experience and the knowledge of working with clients big, small, startups, enterprise to small business, inside and outside of the advertising agency world; we've started the concept of building a virtual agency that clients pay us to do everything for them. We are still working on the onboarding and concept a bit but hopefully in mid-2017 we'll be launching the full solution that allows a completely unsavvy web user to have a website designed and developed (in WordPress) for a flat rate monthly. No need for training or even a login to their website. We are their 'Virtual Agency of Record' and they pay us to do what we are good at (design, development, marketing, strategy, etc.) and allow them to focus on what they are good at, their business.

We are calling it 72Layers and would love comments and suggestions.