In reply to Mark.

They didn't apologize for letting both support staff work for them for 2+ months when they knew the couldn't pay us (still not resolved).

They didn't apologize for withholding cash from third-party developers for sales of their own products for several months (still not resolved).

They didn't apologize for repeatedly lying to the community about support being provided for 2 months.

If they want forgiving and latitude, they need to publicly own up to what they did, then apologize for it.

If you check their official post, you'll see an organised list of character references by people who don’t use Headway, and don't know what really happened. Loyalty is an admirable trait.