Myself for example – customer 2 years and never needed to submit support ticket (not that I remember anyway – maybe a forum post or something).

Lucky you. I paid Grant and Clay Griffiths for a usable version of Headway 4 and 12 months of support.

I haven't gotten either of those.

They sold us a theme that they knew didn't work because they needed the cash.

They've lied to us about support for months.

They haven't paid developers for sales of their own products going back to April.

They haven't paid support people going back to May.

Are they going to pay Influx.com with the cash they haven't sent Chris for sales and renewals of his own products for the past six months?

If this was any other industry Headway would be in court by now.

Oh, and they lie about Headway being 100% GPL for good measure.